Refund Policy

1. Return Period:

Returns must be requested within 14 days of receiving the product.

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2. Return Conditions:

The product must be unused, undamaged, and in its original packaging.

All accessories and a copy of the invoice must be included with the return.

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3. Return Process:

To initiate a return, customers must contact the support team for approval.

Once approved, the product must be shipped to the return address provided.

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4. Shipping Costs:

Return shipping costs are the customer’s responsibility. However, in cases of defective or incorrect items, shipping fees will be covered by us.

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5. Refund Process:

Once the returned product is inspected and approved, a refund will be processed within 7-10 business days to the original payment method.

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6. International Returns:

For international returns, the same process applies, but customs duties and additional fees are the responsibility of the customer.

 

For further assistance, please contact our support team through the available channels.